Shipping policy

Thank you for shopping at ETU Swimwear! We strive to offer fast, reliable, and affordable shipping for all our customers. Please read our shipping policy carefully to understand how we handle orders.

Processing Time

  • Orders are typically processed within 1-2 business days (Monday to Friday) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

  • If there are any delays or issues with your order, we will notify you via email as soon as possible.

Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method chosen at checkout.

  • Standard Shipping: Estimated delivery time is 5-7 business days (domestic).

  • Expedited Shipping: Estimated delivery time is 2-3 business days (domestic).

  • International Shipping: Estimated delivery time is 7-14 business days, depending on the destination country.

    • Please note that international shipments may be subject to customs delays and additional fees, which are the responsibility of the customer.

Shipping Rates

Shipping rates are calculated at checkout based on your shipping address and the shipping method selected. Rates may vary depending on the weight and size of your order.

  • Domestic Shipping: We offer competitive rates for domestic orders.

  • International Shipping: Rates are calculated based on the destination country and package weight.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package.

Shipping Restrictions

  • We currently ship to the following locations: [list countries or regions you ship to].

  • We do not ship to P.O. Boxes. Please ensure you provide a physical address during checkout.

Missing or Damaged Items

  • If your order is missing or damaged upon arrival, please contact us within 7 days of receiving your package, and we will do our best to resolve the issue.

  • For damaged items, please provide pictures of the damage along with your order number for a quicker resolution.

Lost Packages

  • If your package is lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue. However, we cannot be held responsible for lost packages once the carrier has confirmed delivery.

Customs & Import Taxes (For International Orders)

  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer. These fees vary depending on the destination country.

  • ETU Swimwear is not responsible for any customs delays or additional charges that may arise during shipping.

Contact Us

If you have any questions or concerns about our shipping policy or your order, feel free to reach out to us at [Insert your customer support email] or [Insert your phone number]. We’re happy to assist!